Railway tracks at night DB Cargo


Your privacy 

DB Cargo Belgium bv considers proper handling of personal data to be of great importance. That is why we want to give you clear and transparent information in this privacy policy about the way DB Cargo Belgium bv processes personal data of business relations including prospects, customers, suppliers, stakeholders and visitors to our website. Naturally, these personal details are treated and secured with the greatest possible care. In doing so, DB Cargo Belgium bv complies with the General Data Protection Regulation and the Implementation Act.

This means that we:  

clearly state - via this privacy statement - the purposes for which we process personal data; limit our collection of personal data to only those personal data that are necessary for those purposes; process your personal data for the performance of our business activities and obtain your consent in cases where such consent is required; take appropriate security measures to protect your personal data and also meet the requirements of parties processing personal data on our behalf; respect your right to access, correct or delete your personal data upon your request. 

Responsible for the data processing is DB Cargo Belgium bv, Noorderlaan 111, 2030 Antwerp. 

What do we process your personal data for?

There are various purposes for which DB Cargo Belgium bv collects and processes your personal data. Within the framework of its agreements with business relations, DB Cargo Belgium bv collects and processes contact details for this purpose, including your name, position, business and/or professional interests, business mobile telephone number and business email address: If you are a (potential) customer of ours, we will use your data: 

  • In order to be able to send you an offer (-update), to be able to determine which specifications or wishes a particular item or service must meet, to be able to deliver items or carry out work for you, to be able to check the conditions, to be able to invoice and to be able to communicate with you smoothly and efficiently about the execution aspects of the agreement. 
  • For internal analyses for process improvement, the development of products and services and market research
  • To keep relations and its employees informed of our (new) products and services, directly but also, for example, through campaigns via social media, in which DB Cargo Belgium bv tries to take into account preferences based on products and/or services purchased.

If you are a (potential) supplier or other contractor, your personal data are also necessary for the conclusion and performance of the agreement and for meeting security requirements. In the case of purchasing, this is necessary in order to be able to let you know what specifications or wishes a particular item or service must meet as far as we are concerned, to be able to send a request for quotation or to place an order with you, to be able to pay your invoices and to be able to communicate with you smoothly and efficiently about other aspects of the agreement.

If you order from us and/or deliver to us, we will store and use the personal data you have provided us with in order to inform you personally by e-mail of our existing and new products and services in the future and to make you an offer for them. We have a legitimate interest in using your personal data for this purpose, namely to inform, promote and sell our products and services. Every time we send you an advertising e-mail, you have the opportunity to let us know that you no longer wish to receive it. Please see the unsubscribe link at the bottom of every mailing. If you are a one-time customer with us, we will only send you advertising messages if you have given us your prior consent. Because of our security requirements, we need to check your ID when you visit our locations and/or when you provide (transport) services for us. We do not make a copy, but depending on the security level of the location in question, we can register the type of ID card and the number of the ID card. We do not retain this information longer than necessary.  You are not obliged to provide us with your personal details. However, if you do not provide us with personal details or provide us with insufficient personal details, it is possible that we will be unable to carry out the afore mentioned work or that you will be unable to provide the services requested. 

Newsletter and contact form 

We could send you a newsletter with which we inform interested parties about products and/or services. Your e-mail address will only be added to the list of subscribers with your prior consent. Every newsletter contains a link with which you can unsubscribe. If you fill in a contact form on the website, or send us an e-mail, the data you send us will be kept as long as the nature of the form or the content of your e-mail is necessary for the complete response and handling. Your e-mail address will also be used for sending information about (new) products and services by DB Cargo Belgium bv if you have given your consent. You can revoke this consent at any time by using the unsubscribe link in the e-mail message sent or by sending an e-mail to DB Cargo. 


We will treat your details confidentially and will not publish them. 

Transmission of personal data to third parties 

We will only pass on your details to third parties if this is necessary to carry out a product or service agreed with you or your company or if there is a legal obligation to do so. 

Where are sales data processed?

We hereby inform you about the data processing regarding our sales system "CASA" (customer services and sales application). 

DB Cargo AG works closely with its subsidiaries and national companies in the Cargo business unit of DB AG to ensure smooth and effective sales and customer support. Contact details for business transactions are shared in a company master database in order to provide the best possible service. 

For this purpose, a joint responsibility agreement in accordance with Art. 26 GDPR has been concluded between the contracting parties.


In order to prevent unauthorised persons from gaining access to your personal data, DB Cargo Belgium bv uses technical and organisational security procedures. These procedures guarantee an appropriate level of security in view of the types of processing and the nature of the personal data to be protected. 

Changes to this privacy statement 

DB Cargo Belgium bv reserves the right to make changes to its privacy policy. If DB Cargo Belgium bv makes an important change, which has consequences for the way in which DB Cargo Belgium bv processes your personal data, we will notify you by means of a notice on our website(s), in newsletters or in our DB Cargo magazine. 

If you have any questions or comments about our privacy policy, or if you wish to exercise your right to inspect, correct or delete your personal data, please send them to: